A good read about the current state of Unified Communications as a Service by Joseph Williams at UCstartegies.com . He highlights two major aspects in the current offering of UCaaS from vendors and Operators. This includes the lack of KPIs and the challenge of having a geographical resilient architecture.
The article is titled A Quick Look at the State of UC as a Service Enjoy the read.
Abdel-moniem E. REZK
The Collaborations Journal 